We are pleased to offer shipping across Canada through Canada Post, UPS, and Purolator.

• Free shipping is available on orders over $99 CAD (before taxes).
• For orders under $99 CAD, shipping rates are calculated at checkout based on your order, selected carrier, and delivery location.
• From time to time, we may offer promotional free shipping events. Sign up for our newsletter to stay informed.
  
  

Order Processing

Orders are processed within 1 to 5 business days, depending on product availability. Processing times may be longer during peak sale periods.

Please note that processing time does not include delivery time, which varies based on your location and the shipping carrier selected.

Estimated Delivery Times

Delivery times are estimates only. Delays may occur due to weather, carrier disruptions, high shipping volumes, or other circumstances beyond our control.

Business Days & Holidays

Orders are processed and shipped Monday through Friday, excluding Canadian statutory holidays and applicable provincial holidays.

Orders placed:

• After 5:00 PM Eastern Time
• On weekends
• On statutory or provincial holidays will be processed on the next business day.
  
  

Order Changes & Cancellations

Orders may be modified or cancelled within 1 hour of being placed by contacting us directly.

After this period, we are unable to accommodate changes because your order may already be in processing.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information so you can follow your package's progress.

A valid contact phone number is required for all shipping addresses so the carrier can reach you if necessary.

Shipping Address

Please review your shipping address carefully before completing your order.

Once an order has entered processing, we are unable to make changes to the shipping address, including:

• Apartment or unit numbers
• Buzzer codes
• Directional designations (North, South, East, West)
• Delivery instructions

We are not responsible for packages delivered to an incorrect or incomplete address provided at checkout.

If a package is returned because of an incorrect or incomplete address, a reshipping fee will apply based on the carrier's current shipping rates.

Delayed Orders

While we strive to process all orders within our standard timeframe, unforeseen circumstances may occasionally require additional processing time.

If we are unable to ship your order within 10 business days, we will notify you promptly and offer you the option of a full refund for the affected item(s).

Lost, Stolen, or Damaged Packages

Once your order has been shipped, it is in the care of the selected carrier.

If your package is delayed, lost, or arrives damaged, please contact us as soon as possible. We will gladly assist by opening a service request with the carrier and helping you through the investigation process, where applicable.

Unclaimed Parcels

If your package is held at a post office or carrier depot for pickup, you will have 10 business days to collect it.

If the package is not collected within this timeframe, it will be returned to us.

Once received, your order will be refunded less any applicable return or reshipping charges charged by the carrier.

Product Availability

All orders are subject to product availability.

If an item in your order is out of stock or has been discontinued, we will contact you by email to discuss available options, including:

• A shipping delay
• An alternative product
• A refund

Orders containing both available and unavailable items may be shipped in multiple packages at no additional shipping cost.